Shipping policy
Last Updated: 02/09/2026
Thank you for shopping with SCH Models. We aim to dispatch your scale model kits, paints, tools and hobby supplies safely, securely and as quickly as possible. Please review our shipping information below.
1. Order Processing
Orders are typically processed and dispatched within 1–3 business days after payment has been received and cleared.
Orders placed on weekends or UK public holidays will normally begin processing on the next business day.
During particularly busy periods, promotions or holidays, processing times may occasionally be longer. Where possible, customers will be notified of any significant delays.
2. Shipping Destinations
SCH Models currently ships to:
- United Kingdom
- Europe
- Selected international destinations, subject to carrier availability and product restrictions
Available delivery options will be displayed during checkout.
If your country or destination is not available at checkout, please contact us at info@schmodels.co.uk for assistance.
3. UK Delivery Options and Prices
For orders delivered within the United Kingdom, SCH Models currently offers the following delivery options:
| Delivery Option | Price |
|---|---|
| Standard UK Delivery | £2.99 |
| Express UK Delivery | £5.99 |
| Standard UK Delivery on orders £70 and over | FREE |
Free delivery applies to qualifying UK orders with an order value of £70 or more.
Where free delivery applies, this covers our Standard UK Delivery service. Customers who would prefer Express Delivery may select this option at checkout for the applicable additional charge.
Available delivery options and final delivery charges will be shown at checkout before payment is completed.
4. Estimated Delivery Times
Estimated delivery times vary depending on the destination and delivery service selected.
| Destination / Service | Estimated Delivery Time |
|---|---|
| UK Standard Delivery | 2–5 business days |
| UK Express Delivery | According to the service shown at checkout |
| Europe | 5–10 business days |
| International | 7–21 business days |
Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise for a particular delivery service.
Delivery may occasionally be affected by carrier delays, adverse weather, customs processing, public holidays or other circumstances outside our reasonable control.
5. European and International Shipping Costs
For orders outside the United Kingdom, shipping charges may vary according to:
- Delivery destination
- Parcel size and weight
- Products ordered
- Selected delivery service
The applicable shipping charge will be displayed at checkout before you complete your purchase.
Some products may not be available for international delivery because of carrier or regulatory restrictions.
6. Customs Duties, Import VAT and Taxes
International orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the price paid to SCH Models and are the responsibility of the recipient.
SCH Models is not responsible for delays resulting from customs clearance procedures or charges imposed by customs authorities or delivery carriers.
7. Order Tracking
Where tracking is available for your selected delivery service, tracking information will normally be provided by email once your order has been dispatched.
We recommend monitoring your shipment using the tracking information provided.
8. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will make reasonable efforts to amend the address if the order has not already been dispatched.
If an order is returned to SCH Models because an incorrect or incomplete delivery address was supplied, additional delivery charges may apply before the order can be resent.
9. Damaged, Incorrect or Missing Items
Please inspect your order when it arrives.
If your order arrives damaged, contains an incorrect item or appears to be missing an item, please contact us as soon as possible at info@schmodels.co.uk and provide:
- Your order number
- A description of the issue
- Photographs of the item and packaging where appropriate
We will investigate the issue and work with you to provide an appropriate resolution.
Your statutory consumer rights are not affected.
10. Lost Parcels
If your order has not arrived within the expected delivery period, please check any tracking information provided before contacting us.
If you believe your parcel may have been lost in transit, please contact us at info@schmodels.co.uk.
SCH Models may need to investigate the shipment with the relevant delivery carrier before arranging an appropriate replacement or refund.
11. Restricted and Hazardous Items
Certain products, including some paints, adhesives, aerosols, thinners and other liquids or materials classified as restricted or hazardous for transport, may be subject to additional delivery restrictions.
These products may not be eligible for certain delivery services or destinations.
SCH Models reserves the right to restrict the shipment of such products where required by carrier regulations or applicable law.
Available delivery options will normally be determined at checkout based on the contents of your order and delivery destination.
12. Refused or Undeliverable Shipments
If a parcel is returned to SCH Models because delivery was refused or could not be completed for reasons outside our control, please contact us to discuss redelivery or a refund.
Where appropriate and permitted by law, additional delivery or return costs incurred as a result of an incorrect address, refusal to accept delivery or other circumstances attributable to the customer may be deducted from any refund or charged before redelivery.
This does not affect your statutory rights where goods are faulty, damaged, misdescribed or incorrectly supplied.
13. Returns
This Shipping Policy should be read alongside our Returns & Refund Policy.
For unwanted items and change-of-mind returns, customers are responsible for the cost of returning eligible goods to SCH Models, as explained in our Returns & Refund Policy.
Where an item is faulty, damaged, misdescribed or incorrectly supplied, please contact us so that we can arrange an appropriate resolution.
14. Contact Us
If you have any questions about an order, delivery option or shipping charge, please contact us:
SCH Models
Email: info@schmodels.co.uk