Shipping Policy for SCH Models

Shipping Policy

Last Updated: 26/06/2026

Thank you for shopping with SCH Models. We are committed to delivering your scale model kits, tools, paints, and hobby supplies safely and efficiently. Please review our Shipping Policy below.

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1. Order Processing

• Orders are typically processed within 1–3 business days after payment has been received and cleared.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During periods of high demand, promotions, or holidays, processing times may be extended. Customers will be notified of any significant delays.

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2. Shipping Destinations

SCH Models currently ships to:

• United Kingdom
• Europe
• International destinations (subject to shipping availability and carrier restrictions)

If your country is not available during checkout, please contact us at info@schmodels.co.uk for assistance.

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3. Shipping Methods and Delivery Times

Estimated delivery times are as follows:

Please note that delivery times are estimates only and are not guaranteed.

Delivery delays may occur due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

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4. Shipping Costs

Shipping charges are calculated at checkout based on:

• Delivery destination
• Package size and weight
• Selected shipping service

Any applicable shipping costs will be displayed before you complete your purchase.

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5. Customs Duties and Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

SCH Models is not responsible for delays caused by customs authorities.

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6. Order Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

Customers are responsible for monitoring shipment progress using the provided tracking details.

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7. Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.

SCH Models cannot be held responsible for delays, losses, or additional charges resulting from incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

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8. Damaged or Missing Items

Please inspect your order upon delivery.

If your order arrives damaged, incomplete, or if items are missing, please contact us within 7 days of receiving your order by emailing info@schmodels.co.uk and include:

• Your order number
• A description of the issue
• Photographs of the damaged packaging and products (if applicable)

We will review the claim and work to resolve the issue as quickly as possible.

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9. Lost Parcels

An order will generally be considered lost if:

• UK deliveries: Not received within 10 business days after the estimated delivery date.
• International deliveries: Not received within 30 business days after the estimated delivery date.

If you believe your parcel has been lost, please contact us at info@schmodels.co.uk.

SCH Models may investigate with the shipping carrier before issuing a replacement or refund.

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10. Restricted and Hazardous Items

Certain products, including paints, adhesives, aerosols, or other materials classified as hazardous for transport, may be subject to shipping restrictions.

SCH Models reserves the right to restrict shipment of such items to certain destinations in accordance with carrier regulations and applicable laws.

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11. Refused or Undeliverable Shipments

If a shipment is refused by the customer or returned to SCH Models as undeliverable, the customer may be responsible for:

• Original shipping costs
• Return shipping charges
• Any customs or carrier fees incurred

Any refund issued will be reduced by these applicable costs.

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12. Contact Us

If you have any questions regarding shipping, please contact:

SCH Models
Email: info@schmodels.co.uk