Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-day returns policy, your item must be in the same condition that you received it, unused and in its original packaging. Model kits must be unassembled and complete, with all parts, instructions, decals and other included contents present. You will also need your receipt or other proof of purchase.

To start a return, please contact us at info@schmodels.co.uk. If your return is accepted, we will provide instructions on how and where to return your item.

For unwanted items or change-of-mind returns, the customer is responsible for the cost of returning the item to SCH Models. We recommend using a tracked postal service, as the item remains your responsibility until it is received by us.

Items returned to us without first requesting a return may not be accepted.

You can contact us with any questions about a return at info@schmodels.co.uk.

Damages, Faulty Items and Incorrect Orders

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, misdescribed or if you have received the wrong item so that we can investigate and put things right.

Where goods are faulty, damaged, misdescribed or supplied incorrectly, SCH Models will cover reasonable return postage costs where a return is required.

This does not affect your statutory rights.

Exceptions / Non-returnable Items

Certain types of goods may not be eligible for return in some circumstances, including goods that are personalised or made to order and certain sealed goods where a statutory exception to cancellation rights applies.

Some paints, aerosols, flammable liquids and other restricted products may also be subject to specific return and transport requirements. Please contact us before attempting to return these products so that we can advise you appropriately.

Please contact us if you have any questions about whether a particular item can be returned.

Sale Items

Sale items are subject to the same statutory consumer rights as full-price items. Where our additional 30-day change-of-mind returns policy applies, sale items may also be returned in accordance with the conditions set out above.

Exchanges

If you would like a different item, the simplest option is to return the original item in accordance with this policy and place a separate order for the replacement item.

UK and EU Cancellation Rights

For purchases made online, customers may have statutory cancellation rights in addition to our 30-day returns policy.

UK customers generally have the right to notify us that they wish to cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason. After notifying us of the cancellation, the goods should be returned within a further 14 days.

Where you exercise your statutory right to cancel, you are responsible for the direct cost of returning the goods to us, unless the goods are faulty, damaged, misdescribed or incorrect, or we have agreed otherwise.

Where applicable, we will refund the price paid for the goods together with the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, such as Express Delivery, we are not required to refund the additional amount paid above the standard delivery charge.

EU customers may also have applicable statutory cancellation rights under the laws governing their purchase.

Nothing in this policy affects your statutory rights.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be made to your original payment method. Please remember that it may take additional time for your bank or card provider to process and display the refund.

Where statutory cancellation rights apply, refunds will be made within the timescales required by law. For returned goods, this is generally within 14 days of receiving the goods back or receiving evidence that they have been returned, if earlier.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at info@schmodels.co.uk.